Shipping Policy

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates

We offer $5 flat rate shipping to the United States.

Free shipping for orders over $20.

In-Store Pickup

You can skip the shipping fees with free local pickup at our Newport on the Levee location (1 Levee Way Newport, KY 41071). After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready.

Our in-store pickup hours are Monday through Friday 11am-6pm, Saturday 12pm-6pm, and Sunday 12pm-6pm. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the following countries: Canada, France, & Spain.

Shipping charges for your order will be calculated and displayed at checkout.

Delivery times: 8-20 days

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Colonel De Gourmet Herbs & Spices is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 3-5 business days of receiving your shipping confirmation email, please contact us at peggie@colonelde.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

UPS cannot deliver to a PO Box. If you cannot obtain a street address and use a PO Box, the telephone number of the recipient must be on the label. A shipment addressed to a PO Box can experience delays, is not covered by any UPS service guarantees, and is assessed an address correction surcharge.

Refunds, returns, and exchanges

We accept returns up to 10 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs or the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at peggie@colonelde.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at peggie@colonelde.com